Overview:

At Open Sharaton, we stand behind the quality of our fast food products. Our refund and returns policy extends to 30 minutes from the time of purchase. If 30 minutes have passed, we are unable to offer a full refund or exchange.

Eligibility:

To be eligible for a return, the fast food item must be unused and in its original packaging. Perishable goods like food cannot be returned once consumed.

Receipt Requirement:

A receipt or proof of purchase is required for all returns and exchanges.

Partial Refunds:

Partial refunds may be granted for fast food items with signs of use or damage, or if the return is initiated more than 30 minutes after purchase.

Refund Process:

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment.

Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account and contact your credit card company or bank. If the issue persists, contact us at {email}.

Sale Items:

Sale items are refundable within the 30-minute window.

Exchanges:

We only replace fast food items if they are defective or damaged. To initiate an exchange, contact us at {email} and return the item to our specified address.

Customer Right of Withdrawal:

Customers have the right to withdraw from their purchase within 30 minutes of receiving the order. Contact us immediately to initiate the withdrawal process.

Complaint Handling:

We take customer complaints seriously. If you have any issues with your purchase, please contact us at {email} and we will do our best to resolve the issue promptly.

Shipping Returns:

Customers are responsible for shipping costs for returning fast food items. Consider using a trackable shipping service or purchasing shipping insurance for valuable items.

Contact Us:

For assistance with refunds, returns, withdrawals, or complaints, contact us at {email}. We’re here to help!